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Technology Solutions Program (TSP)®

HELP DESK SERVICES FOR ALL TECHNOLOGY

A Full Solution So You Can Focus On Your Business

630-518-9600
info@tienational.com

Technology Solutions Program (TSP)®

  • Background Music
  • Phone Provider Issues
  • Sound Masking
  • Computers/Printers
  • POS Equipment
  • Technical Onsite Dispatch
  • Video Surveillence
  • Internet Provider Issues
  • WiFi Access
  • And much more…

Complete Protection at a fraction of the cost!

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Learn about Our
Technology Solutions Program

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Guardian is Now Technology Solutions Program (TSP)®

We are excited to announce that our Technology Solutions Program (TSP) is taking over our Guardian service. This new transition will lead to better service at more affordable rates. Read on below to learn more about what TSP can do for your business.

When everything works smoothly, it can make our lives easier and more efficient. When something goes wrong, though, it can be frustrating and time-consuming to figure out how to fix it. That’s where our Technology Solutions Program (TSP) comes in. With our IT 24/7 remote support, we are the guys to call when you’re facing any sort of technology issue. Whether it’s a glitchy computer, a frozen phone, or an internet connection that just won’t cooperate, the TSP team is there to help. With our expertise and commitment to customer service, we will have you back up and running in no time.

One-Stop Solution for Your Technology Needs

If your phone breaks, who do you call? What happens when your printer stops working? Or you cannot give a customer a receipt? Who is responsible if your Wi-Fi goes offline? If you are like most businesses, chances are you will call a different provider for each of these technologies. This can make getting any problems solved difficult and time-consuming. Typically, you have to bounce between different providers, struggling to find someone with an answer that can actually help solve your problem. You and your employees shouldn’t have to work as a part-time IT person, which is why we developed a single place for all of your technology needs.

Elevate Your Business Success with Tie National’s TSP Program

With an internet backup, you’ll never have to worry about losing profits due to a poor internet connection. With 4g backup internet, you and your employees won’t even notice a difference when there’s a drop in your standard connection or if your normal router goes offline. With help from a 4g network backup, your team will be able to work without interruptions caused by your current network.

How Our Technology Solution Program Will Help You

Tie National’s managed IT services solution, the Technology Solutions Program (TSP) is available to maneuver user support questions and provide remote triage, so your own IT team can focus on more critical tasks. Our team will work as a carrier liaison to manage provider issues and our Plus option means that your family time is never interrupted to authorize a dispatch or identify which vendor to call again.

Saves Time & Energy

Fixing technology issues can be a time-consuming and frustrating process. Your time is valuable, which is why you shouldn’t have to waste hours on hold with a provider only to not have your technology problems properly addressed. When you use TIE’s technology solution program, you can call us directly and hand off your technology concerns without fear of additional charges and let our expert technicians solve the problems for you. Our comprehensive and affordable TSP program ensures that you can call us as often as you need and that we will work alongside you to handle the issues correctly.

Expertly Handled

At TIE National we recognize that you are an expert in your field. You know how to handle your business, whatever it may be, which is why you shouldn’t be expected to also be an IT person. When you use our TSP service, you will have an expert IT technician guide you through the process of fixing your technology issues, making the process simple and clear. You won’t have to worry about corporate IT getting back to you or getting the owner involved with technology issues. With TIE’s TSP, you can focus on what matters most.

Affordable Pricing

TSP was developed for your specific needs in mind. Every plan is different because we work hard to customize our IT support services to your specific needs, but we take care to make sure all of our TSP services are affordable.

IT 24/7 Support

With our technology solution program, you can rest assured that any IT issues will be promptly handled by highly trained professionals, no matter the time of day. Tie National’s team of experts offers a range of IT support services, from remote troubleshooting to on-site repairs.

 

Terms and Conditions

The Benefits of Using Tie National’s Technology Solutions Program

At Tie National, we take pride in offering a comprehensive Technology Solutions Program (TSP)® that brings a multitude of advantages to businesses across various industries. Our TSP® is designed to enhance your technological capabilities, streamline operations, and provide unmatched support. Here are just a few of the benefits you can expect when you partner with us:

Integrated Expertise

Our TSP® provides access to a team of skilled professionals who excel in different technology domains, from network infrastructure to cybersecurity. This integrated expertise ensures a holistic approach to your technology needs.

Cost-Efficiency

With TSP®, you can optimize your IT expenses. Our tailored solutions help you avoid unnecessary spending on technologies and services that don’t align with your goals.

24/7 Support

Technical issues can arise at any time. Our TSP® offers round-the-clock support, ensuring that your systems remain operational and issues are addressed promptly.

Scalability

As your business grows, your technology needs may evolve. Our TSP® is scalable, accommodating your changing requirements and ensuring that your IT environment remains aligned with your expansion.

Proactive Monitoring

Our advanced monitoring tools keep a vigilant eye on your systems, identifying potential issues before they escalate into major problems. This proactive approach minimizes disruptions.

Custom Solutions

We understand that every business is unique. Our TSP® offers customizable solutions tailored to your industry, size, and specific challenges.

Peace of Mind

With Tie National as your technology partner, you can focus on your core business activities. We handle the technical complexities, allowing you to operate with peace of mind.

Cutting-Edge Technology

Stay at the forefront of technology trends without the burden of researching and implementing new solutions. Our TSP® introduces you to innovative technologies that can give you a competitive edge.

Comprehensive Management

TSP® covers a wide spectrum of services, including network management, data security, disaster recovery, and more. This comprehensive approach simplifies your technology management.

Long-Term Partnership

When you choose TSP®, you’re not just getting a service – you’re gaining a long-term partner invested in your success. We’re here to support your growth journey.

Discover the full spectrum of benefits that Tie National’s Technology Solutions Program (TSP)® can offer your business. Partner with us to unlock unparalleled technological advancement and reliable support that moves your organization forward.

That contact between TSP and the vendor saves us so much time.

“It is so nice as a multi-unit operator to not have to worry about calls from 16 locations coming into our office, then to only have to troubleshoot and then find the right person to fix it. That call center-type environment for our locations combined with a partner that has vast knowledge on our systems, and who has key access points that other IT professionals can’t gain, makes the relationship very beneficial and efficient … We went from a great relationship with a single person IT support model to TIE’s TSP® for 16 locations across 2 brands. The move to TSP® has tremendously decreased our interaction with technology-related issues and has allowed us, as an organization, to reallocate that saved time on more crucial parts of the business.

TSP® is a one stop call center for our locations and due to their relationship with our franchisors, they are able to troubleshoot and fix the problem quicker and more efficiently than other IT support solutions.”

Brian Kiel, Encore Companies

I am so thankful to have TSP with Tie National, LLC

I can’t begin to tell you how many hours and headaches the program has saved me in resolving our computer issues, no matter what the size. It’s great to know that someone is able to take the technology problems off of our hands and make sure the problem gets done professionally and in a timely manner.

I understand TIE has a cheaper version (the TSP Lite Plan instead of the Plus Plan) that doesn’t include onsite visits, I am hesitant to go that option because I know how expensive it can be should a technical have to be dispatched out and then I’m back to having to find someone.

The biggest thing I can say about TSP is it provides “peace of mind” because I’m not the person they call anymore for issues at the clinic.

Theresa Holderread, Massage Envy

Key benefits my locations experience from TSP are Convenience, Service, and most importantly Confidence.

“In the past, it had been a struggle to find a local IT company that understood Millennium and our business’ set up in general. With the Technology Solutions Program, my managers are confident in handling technology issues as they arise. As an owner of multiple franchises, I cannot be on site full-time to help determine who to call in a crisis. I appreciate that TSP gives my managers the convenience of calling one number to reach a phenomenal group of problem solvers who understand my business technology from cradle to grave.”

Elyse Pedersen, Amazing Lash

This is one of the best investments I have ever made as a business owner.

“I’m a big fan. As an owner of multiple locations, I love the “one-stop” approach to have a reliable, fairly priced IT support team for my clinics. Prior to signing up for TSP®, if there was an IT or phone issue, my clinic operations came to a grinding halt; and while I had a local IT guy who was knowledgeable in computer equipment, he did not have a relationship with Massage Envy’s IT group. He did not truly understand our unique IT setup between Dell SonicWALL, Millennium, and Corporate, etc. therefore, coordinating support to figure out if an issue was hardware or software related was a nightmare.

TSP® gives my clinic management staff one number to contact. They are available 24/7 and extremely responsive. They coordinate all repairs with experienced remote and local IT experts.

I chose the TSP® Plus Plan, so that I did not have to worry about an unbudgeted giant expense for onsite support. I now have “peace of mind” as Tie National’s TSP® always has my back.”

Kelly Perelli-Minetti, Massage Envy