Are your hold practices wasting your customers’ valuable time?
by Click Ready | May 20, 2016 | Sound/Video, Telephony and Data
You have just lost a customer from poor service. Money walked out the door because you didn’t value their time? You have a problem and we’re your best friend to solve it. “The average small business loses half its customers within three years....3 Cardinal Sins of on Hold Messages
by Click Ready | Mar 30, 2016 | Sound/Video, Telephony and Data
Some organizations make the mistake of thinking that a custom on-hold message is “extra credit” – an optional accessory they can get around to when the time is right. But when you really analyze the situation, it quickly becomes clear that a powerful...Creating the perfect escape through music
by Click Ready | Mar 21, 2016 | IT Trends, Sound/Video
Creating the perfect escape through music just became easier thanks to a study conducted by the British Academy of Sound Therapy. Weightless by Marconi Union solidly took the number one spot, making listeners 11% more relaxed than any other song. Listener’s...Six Tips for Scripting Message on Hold (infographic)
by Click Ready | Mar 18, 2016 | Blog, Sound/Video, Telephony and Data
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