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“When you change the way you look at things,
the things you look at change.”
– Wayne Dyer (American philosopher and author)  Recognize the areas challenging your business and weigh your options. This month we are focusing on experience, both for your employees and your customers. I think you will find the articles below are worth the read and will make you think about things in a new light. As you go through them jot down some ideas on how you envision your company and what changes can be made to help your field work as productively as possible.  In a big business, your customers are also your coworkers in the field. If you can deliver them a quality product and utilize technology to communicate effectively then everyone benefits. Let us know where we can help; our goal is to make you continually successful. Michael R. Durante, President of Tie National, LLC A dynamic partner for national enterprise solutions and network support >>  Michael R. Durante President of Tie National, LLCA Look at Six Technologies Which Put You in Control of the Customer Experience There is great value in investing time and resources into the things that will help increase productivity, creativity, security and enthusiasm. Integrating business technology into the customer experience can have many benefits. Implement these 6 technologies for more control over the customer experience >>    We Answered the Five Questions Preventing Businesses from Considering IT Outsourcing We have no doubt in our minds that outsourcing portions of your IT tasks is right for you. You, however, might need a bit more convincing, so here are five reasons to sway your mind. Find out how to help your in-house IT get more done >>Safety First FREE e-BOOK: Cyber Security Training Tips to Reduce Risk of Breach >>SMB IT OutsourcingTie National, LLC | 2280 White Oak Circle, Suite 108, Aurora, IL 60502

Michael R. Durante

Michael Durante spent his teenage years into his early 20s climbing the ladder in a branch of a successful banking firm, starting as a teller and ending as a Sr. Branch Manager within 6 years. In 2003, he left the banking world to join his father and create TIE National, a telecom company 60 years in the making. Together, they grew the company from a two-man operation solely working on telephones to a multi-million dollar international business with employees in over a dozen states, covering everything from phone systems to cloud products and computer systems. You can find Michael on LinkedIn.