Multi-location business owners such as franchises are employing the latest technologies to affordably enhance their customer experience and differentiate themselves from other locations.
“We understand that each franchise location, chain, or satellite office wants to assert their individuality by customizing their environment with complete control over the process,” said Michael R. Durante, V.P. of Operations at Tie National, LLC, a technology provider for multi-location businesses. In response, TIE has developed their new Sound Suite of services, which offers completely customizable Background Music, and/or Message-On-Hold. “Sound Suite is unique in the market because it puts control of the program directly into the customer’s hands. It even lets them rate songs within each playlist. The feedback goes to the creating artist to ultimately improve the quality of future songs,” he said.
Customers access TIE’s Sound Suite through an online portal where they can browse and select from ten rotating playlists for Background Music, each with 18 hours’ worth of songs. The equipment pulls nightly from TIE’s cloud server to implement changes. Message-on-Hold is also customizable online, allowing users to select from libraries of pre-recorded messages or to create their own script. They can select a voice actor, and even request scriptwriting assistance to create their own personalized messages.“Along with TIE’s Sound Suite, Digital signage is gaining popularity as an effective advertising and information medium that provides entertainment for waiting customers,” said Durante. TIE’s Digital Signage uses Breeze from Keywest Technology, a leader in the industry for the past ten years. Customers have complete freedom to create their digital signage from online existing slides, by uploading their own, and/or by purchasing creative hours from TIE and having them professionally designed.
About TIE National, LLC: TIE is the Nationwide Technology Partner for franchises, retail, and multi-location corporations. TIE offers nationwide consulting and installation for voice equipment, data networking and security, audio/visual, and audit and expense management with one-call, 24/7 maintenance support through their customizable Technology Solution Program (TSP).
About Tie National, LLC
Tie National is Your Nationwide Technology Partner – Providing Outsourced IT Solutions, Managed Services, and Business Technology Since 2003. Their flexible services empower companies of all sizes to make smart and cost-effective choices for their evolving needs. End-to-end solutions are supported by over 5000 nationwide field resources, 24/7/365 IT support call center, and long-standing manufacturer and vendor partnerships, making Tie National the first call for business technology needs.
