The client is a non-profit health agency dedicated to funding research for cures and treatments of neuromuscular diseases. Through its comprehensive services programs, they provide diagnostic and follow-up medical consultations, fl u shots, support groups, a national medical equipment program, assistance with equipment repairs and modifications, and resource referrals. The client has more than 200 local offices
nationwide, sponsors 200 medical clinics and support more than 300 research projects around the world.
SITUATION
The client came to Tie National, LLC (TIE) for a telecom expense audit. When TIE stepped in, the organization’s system was long overdue for an evaluation and upgrade. After auditing the local and long distance contracts and invoices at each location from the previous six months, TIE discovered a long list of problems.team had many recommendations, including adding a hosted VoIP system to meet the organization’s
fluctuating fundraising needs while integrating use of their existing handset telephones at all locations. They also recommended the Technology Solutions Program, which triaged more than 1,300 telephone calls in the first year and handled the provider invoice disputes at no extra charge.
CHALLENGES
The organization was paying for services that had not been canceled from past office closings or mergers and their invoices contained telephone numbers that had never been installed. Tax-exempt offices had been paying sales tax for years, which could be disputed and recovered. The organization’s phone systems were obsolete, not a good fit for the location, or were found to have too many or not enough telephone lines.
SOLUTION
TIE’s telecom expense team had many recommendations, including adding a hosted VoIP system to meet the organization’s fluctuating fundraising needs while integrating use of their existing handset telephones at all locations. They also recommended the Technology Solutions Program, which triaged more than 1,300 telephone calls in the first year and handled the provider invoice disputes at no extra charge.
SAVINGS
Overall, TIE’s recommendations saved the client’s organization an estimated $996,640.00 annually, which they have been able to reinvest to their cause.
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For more information about Telecom Expense Management visit our website: https://tienational.com/telecom-expense-management
Michael Durante spent his teenage years into his early 20s climbing the ladder in a branch of a successful banking firm, starting as a teller and ending as a Sr. Branch Manager within 6 years. In 2003, he left the banking world to join his father and create TIE National, a telecom company 60 years in the making. Together, they grew the company from a two-man operation solely working on telephones to a multi-million dollar international business with employees in over a dozen states, covering everything from phone systems to cloud products and computer systems. You can find Michael on LinkedIn.