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How to create peace in the open office environment

Love it or hate it, the "open office" concept is a trend that will probably bewith us for a while. The idea is that open offices promote collaboration, and allow more people to work in less space. While beautiful in design, open office spaces are often noisy, with...

Alternative uses for your Security Cameras for added benefits

When a business installs an IP camera, undoubtedly the primary use case is to monitor for intruders after hours. However, most will soon discover a number of other useful applications for a well-placed surveillance system. We've gathered 6 common advantages to having...

Are your hold practices wasting your customers’ valuable time?

You have just lost a customer from poor service.  Money walked out the door because you didn't value their time?  You have a problem and we're your best friend to solve it. "The average small business loses half its customers within three years.  That grim statistic...

3 Cardinal Sins of on Hold Messages

Some organizations make the mistake of thinking that a custom on-hold message is "extra credit" - an optional accessory they can get around to when the time is right. But when you really analyze the situation, it quickly becomes clear that a powerful on-hold message...