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A new contender is causing a stir among message on hold and music source providers

A new contender is causing a stir among message on hold and music source providers

For years businesses have been using popular streaming services. Any glitch in internet connectivity would bring down the music and on-hold messaging right along with it. Sound Suite changes that.

Sound Suite is causing a stir among competing message on hold and background music providers who charge additional fees for scheduling changes above a plan limit. Tie National, LLC (TIE) is introducing their Sound Suite portal as a month-to-month packaged solution with a subscription price that includes unlimited daily changes between provided playlists and messages. TIE even offers an option to work with them to add music and messages from the business’ corporate office to match the branding to their site.

Professionally Curated Playlists

Sound Suite’s included playlists offer a number of different moods suitable for different types of businesses. Sound Suite features a large online library of music with new playlists added each quarter. Each of the 10 playlists contains an incredible 18 hours of music to ensure variety so that employees and clients are not subjected to the same material repeatedly. Users can rate the playlists and the individual tracks, and this feedback persuades the artists’ composition of future arrangements.

Complete Scheduling Control

Sound Suite puts users back in control to make changes when needed using a user-friendly online portal. Whether on-site, or from a remote location, signing into the portal allows the user to select the playlist and determine which on hold messages to play including the interval of time between messages. Having the control for these scheduling changes readily available allows for maximum message targeting with minimum effort. Users can schedule something special for the holidays; provide timely announcements for current and upcoming promotions beginning at a specific date and time. Viewing a history of the scheduled changes provides instant accountability to the users having access to the portal.


Sound Suite has built-in generic prerecorded greetings and music in order to get subscribers started right away. After initial setup, users can have TIE upload music and greetings provided by a corporate marketing department to match their branding with voice actors they may already use regularly.


TIE’s Sound Suite runs in conjunction with the Nel-Tech Labs ILINK-2GB. The player is available for purchase or for a low monthly rental fee.

For more details visit https://tienational.com/sound-suite.





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